Returns

All our shipments are inspected carefully before dispatch. If you receive a product in the below-mentioned state, kindly notify us within 30 days.

Delivery timeline - 5 - 7 working days 

• You can return your product within 30 days of delivery if the product is Damaged, Leaking, Tampered, Broken Product or Package
• Wrong Product Delivered
• Product Post Expiration Date
• Incomplete Order / Missing Products

UNACCEPTABLE REASON FOR RETURN:

• Opened / Used / Altered products.
• Original Packaging (cartons, labels, etc.) Missing.
• The product being returned for any other reason apart from manufacturing defect.

IN AN ACCEPTABLE REASON FOR RETURN:

• You will need to notify us within 30 days of receiving your product. Kindly ensure to email us images as proof at orders@soulfuel.co.in
• We will investigate and review your return request within 24 working hours.
• If based on our examination, the product is beyond use and in damaged condition, then we will request you to discard the product. In this case, we will extend you a replacement accordingly.
• You will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.
• After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly.
• Please note that replacement will depend upon stock availability.

Refunds

REFUNDS WILL NOT BE ISSUED IF:

• The product returned by you is noticeably damaged and/or tampered with by you.
• The shipping address you entered while placing an order is incorrect.
• You have consumed part of the product and then decided to return it.

REFUNDS MAY BE ISSUED UNDER THE FOLLOWING CIRCUMSTANCES:

• The product ordered by you is not in stock with us.
• The shipping address is not serviceable by us.
• The product returned by you is found to be in good condition and is not tampered with.